Online support
| Applied Products | Support | Chargeable | |
|---|---|---|---|
| Install, update VPS operating system | Cloud | Ubuntu, CentOS 6 & 7, Windows 2012 | 200,000 VND/time |
| Install control panel for VPS (Conditions apply for purchases at TenTen.vn) | Cloud | Plesk, cPanel, DirectAdmin under license (recommended) or free management applications (not recommended) | Free |
| Fix VPS issues | Cloud | Errors related to databases (MySQL, Mariadb, MongoDB, PostgreSQL..) | 500,000 VND/time |
| Fix VPS issues | Cloud | Errors related to Webservices (Apache, Nginx, LiteSpeed..) | 1,000,000 VND/time |
| Fix VPS issues | Cloud | Set up firewall security | 1,000,000 VND/time |
| Fix VPS issues | Cloud | Check disk, performance, I/O | 500,000 VND/time |
| Security | Cloud | Change SSH port | 50,000 VND/time |
| Security | Cloud | Set up SSH limits upon request | 100,000 VND/time |
| Security | Cloud | Create permission port rule | 500,000 VND/time |
| Security | Cloud | Install and configure file2ban for basic DDoS protection | 500,000 VND/time |
| Security | Cloud | Install and configure virus scan software ClamAV, ImunifyAV.. | 500,000 VND/time |
| Storage | Cloud | Add disk with existing data | 500,000 VND/time |
| Network | Cloud | Add and configure basic load balancing | 500,000 VND/time |
| Network | Cloud | Add static IP | 100,000 VND/time |
| Network | Cloud | Add private IP | 100,000 VND/time |
| Malware handling | Cloud, Shared Hosting | Scan and remove malware, viruses, and harmful software | 3,000,000 VND/site/time
(The cost may change depending on the severity of the malware) |
| SSL installation (paid or free SSL) | Cloud, Shared Hosting | Fix code to enable SSL | 1,000,000 VND/time/site |
| SSL installation (paid SSL from another provider or free SSL) | Cloud, Shared Hosting | Install SSL on the server | 200,000 VND/time/site |
| Backup data and send Drive link | Shared Hosting | Backup code and Database → send data via Drive link (Customer needs to download within 24 hours) | 50,000 VND/time/site (1 site <10GB) |
| Data migration from another server | Shared Hosting, Cloud, Email server | Additional data migration (2nd+ time, >5 sites, or >10GB per product) | 300,000 VND/site (1 site <10GB) |
| Internal data transfer from one account to another or downgrade | Cloud, Shared Hosting | Transfer data from 1 site | 50,000VND/site (1 site <10GB) |
