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Customer support

Regulations & privacy

TENTEN respects your privacy, that is the reason why we are committed to protecting your personal information. In this document, the term "personal information" is understood to include name, address, email address, telephone number or any other personal information that you provide, or any other information about you is collected in accordance with applicable laws. We hope this document will help you understand what personal information we collect, as well as how we use it later.

When you access and use the website (including online service registration), we understand that you fully agree to the terms of this policy.

  • 1 Declare when using

    All content that you can view on the website to serve your information demands and help you choose services. Therefore, you can use the site without providing any personal information. However, in some cases, when it comes to registering for services, we may ask you for personal information.

  • 2 Personal information provided by you

    When you provide the necessary information, we will use it to meet your requirements, or we may contact you by mail, email, text or phone; or comply with applicable laws, use the above means to introduce to you new products, services or promotions from TENTEN. By providing information to us via this website, you understand and consent to the collection, use and disclosure of the above personal information for a number of purposes specified on this page.

    You fully agree and consent that the personal information you provide when using the site may be stored at TENTEN's headquarters or branches, which may be stored on some existing servers. or not known in advance for the purpose of operating and developing the website and TENTEN's services.

    If you order a product, request a service or send a feedback on website, we may contact you for additional information necessary for processing or completing the order. goods and / or requirements. However, we will not provide this information to a third part without your permission, except where required by applicable law or necessary to process the order (e.g. For example: registering with VNNIC, resolving disputes). TENTEN is committed to protecting your privacy, not buying or selling your personal information to other companies for promotional purposes.

  • 3 Supply to other units

    Based on your consent, we may use a number of other entities to provide products or services to you. We also need to exchange your personal information to these entities for them to complete your request. These entities are also not permitted to use your personal information for other purposes and we also require them to comply with confidentiality regulations when providing services.

  • 4 Record browser information

    Sometimes, information may be put on your computer to help us upgrade our website or improve the quality of our services. This information is commonly known as "cookies" that many websites are currently using. "Cookies" are pieces of information stored on a hard disk or browser on your computer, not on a website. They allow to collect some information about your computer such as IP address, operating system, browser mode and the address of the related websites.

    If you do not wish to receive these cookies, or wish to be notified when these cookies are placed, you may set your browser mode to do so if your browser supports it. Please note, if you turn off cookies, you will not be able to access or use certain features on the website without prior determination. We do not intentionally restrict your use in this situation, this is only limited to web programming and construction.

  • 5 Safety

    When programming the website, we may set commercially reasonable laws to prevent illegal access and improper use of the personal information you submit to TENTEN through through the use of this website. If this website supports online transactions, it will apply a technology standard called SSL (Secure Sockets Layer), to protect the confidentiality and safety of data transmission.

    Because there are always risks associated with the provision of personal data, whether provided directly, by phone or over the internet, or through other technical means; and no technical system is absolutely safe or resistant to all "hackers" and "tamper" (unauthorized intruders to ransack information), TENTEN always strives to take appropriate precautions. suitable for each feature of the information to prevent and minimize possible risks when you use this website.

  • 6 Commuinication by E-mail

    When you register the service, your e-mail address will be used as a communication tool with you. First of all, please make sure you provide a useful e-mail address for you during the use of the service.

    We may send confidential information to your registered email or receive your support request email. In case you no longer use the email provided to us, you must notify us of this change.

    To protect your information, TENTEN may temporarily stop receiving requests via e-mail you provide if you notice fraud or unusual information - until we can contact you to confirm.

  • 7 Adjustment of collected information

    TENTEN will proactively or at your request add, correct or erase inaccurate, incomplete or outdated personal data when you are still associated with our operations.

  • 8 "Minors" audience

    TENTEN refuses to provide personal services to minors (as defined by the local law that you live in) you are not entitled to purchase or seek use based on other legal rules on this site if No consent of the parent / legal guardian unless local law applies or permits.

  • 9 Link outsite website

    This website may contain links to other websites which are placed for the purpose of introducing or supplementing relevant information for your reference. TENTEN is not responsible for the content or conduct of any other site.

  • 10 Changes to this policy

    TENTEN may change this policy on an irregular basis, including adding, removing a part of content, or suspending a website without notice. However, if this provision is changed in a way that could be detrimental to you, TENTEN will attempt to notify you of the change via e-mail you have provided or on the home page.

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